Although the Official UVC FB group admins wouldn't respond to, or even publish, my post of July 24, 2025 asking why Hyatt is denying me club benefits at some AMResorts properties, and despite my request to refer me to an exec rather than someone in their QA department, they did assign a UVC quality assurance rep to investigate my complaints. I got a call from Rosie on August 1, 2025.
Rosie had not seen my unpublished post to the Official UVC FB group and had no background on my complaints. We talked about why AluaSoul Sunny Beach was not available to UVC members. After insisting that it was available to UVC members but then checking and finding it wasn't, Rosie told me she would investigate more and get back to me. We talked about the five rebranded Playa properties. Rosie told me not all AMResorts brands were also UVC properties. She didn't know if these would be added to the UVC inventory or not. I told her my contract told me I could use my club benefits at all AMResorts brands, and that not giving me access to these five violated my contract. She said she'd investigate more and get back to me. I asked about the eight original Zivas and Zilaras. She didn't know if Hyatt intended to make these available to UVC members or not but would investigate.
On August 9, 2025, Rosie called back. After investigating, Rosie told me UVC will not be adding AluaSoul Sunny Beach or the rebranded Playa properties to the UVC inventory. She told me they are not "Participating Hotels." I told her the contract term "Participating Hotels" is defined in the contract as "any hotels operated by AMResorts." I told Rosie that not giving members access to new resorts with AMResorts brands violates the contract. She had her marching orders from her superiors and was only on the call to relay their message. I asked to talk to the next higher up. She told me someone would call me within 72 hours.
Well, it wasn't a phone call, but I did get an email from Luis in UVC Quality Assurance on August 12, 2025.
It's a start, but this email and Rosie's phone call are examples of why I asked, in my original, unpublished post, to be put in touch with a Hyatt exec. Employees at Rosie's and Luis's level aren't decisionmakers. They often have a poor understanding of UVC, what benefits members are entitled to and what UVC's obligations to members are, and they have no authority to change how Hyatt is managing UVC. They're just messengers. I thought I'd be wasting my time talking to QA folks. They don't know what's going on with the club, today, let alone, in the future. The essence of my complaint is, "What's going on?" Rosie and Luis can't answer a question like that, yet they were assigned to resolve my complaints. Luis's offer doesn't even address anything I complained about. It's simply UVC's attempt to get me to go away. The prizes Luis chose especially for me include:
1. A VIP Week priced at $2,400. This seems to be the prize he wants me to take. He actually devotes a bunch of words to this offer, including telling me a $2,400 VIP week is worth $4,900! It's not. It's not worth even close to that. If I was evaluating an upgrade offer that included $2,400 VIP Weeks, I'd assign a $0 value those weeks.
2. A $250 spa certificate. This is a typical gift they offer members at the resorts to get them to sit for an upgrade presentation. We've had some good massages with these, but a massage isn't sufficient compensation for the damage Hyatt is doing to UVC. I want to know where Hyatt is taking the club. I want Hyatt to stop violating my contract, and I want them to start treating members better. No massage will achieve that.
3. Termination of my contract. My contract is paid off. Terminating it has no value. Since it's paid off, I can just stop using it.
I formally rejected all of these offers in a long reply I sent to Luis:
My reply was sent on August 13, 2025. I haven't heard any more from Luis since then.