We interrupt this blog for a special message from the Unlimited Vacation Club:
I looked, and I looked, and I looked but I couldn't find any language in my contract that allows UVC to suspend my membership. They can terminate it in the event of a breach, but that isn't what Fabiola said happened. She said my membership has been suspended, not terminated. If that's the case, by what authority is UVC denying me access to my account?
In the 2019 contract you'll find here, the words "suspend", "suspended", "suspending" and "suspension" appear 14 times but only in the RCI terms and conditions from pages 31 to 41. In drafting my UVC contract, UVC has given itself no contractual right to suspend a membership. They can terminate a contract for a number of reasons, but they've given themselves no contractual authority to suspend a membership. They do it anyway. The review of my case by UVC's arbitration department, alleged to be ongoing in Fabiola's email, can proceed without a suspension of my account access. That's what the contract seems to anticipate in cases like mine. Hyatt's UVC doesn't care.
In the 2019 contract linked above, you'll read in the Seventh paragraph of Exhibit A (pg 14 of 44):
Discounts and Suppliers will be available to Member as of the Contract Activation Date and continue as long as: i) Supplier affiliation continues to exist; and ii) Member is current on the payment of all fees and charges.
Contractually, only two things need to happen for me to use my club benefits: 1) the resort must remain affiliated with UVC (that is, it continues to operate with an AMResorts brand); and, 2) my annual renewal fee must be paid. My renewal fee was timely paid in February. That renewal payment is supposed to give me a year's access to my membership. Hyatt's UVC is now denying me that access without any contractual authority to do so.
In Hyatt's UVC it doesn't matter what the contract says. They're going to do what they're going to do irrespective of their agreement with members. Hyatt's UVC has usurped yet another right for itself, the right to suspend a membership, that the contract doesn't allow them.
The email from Fabiola cites the Thirteenth paragraph of the contract which does prohibit me from sharing Confidential Information from my contract (which I don't do) and gives UVC the right to terminate for breach if I do. The Thirteenth paragraph in the 2019 contract linked above (pg 9 of 44) reads:
THIRTEENTH. CONFIDENTIALITY AND PERSONAL INFORMATION.
Member will not disclose the "Confidential Information" (as this term is defined further on herein) to anyone else. This provision will remain in force until after the termination of this Contract. This Contract and its Exhibits will be considered as Confidential Information, as well as any other material which Member obtains or receives from the Mediator in relation to: (1) rates, benefits, discounts and promotions from Suppliers or Mediator; (2) sales, marketing and business methods, list of Member requirements and any other information related to Suppliers or Mediator. Any breach of this condition will result in immediate termination of this Contract. (emphasis added)
I don't quote from my contract in this blog. I've only quoted from the 2019 Tate contract. I don't know how UVC can consider the Tate contract to be Confidential Information when it's available online to anyone with an internet connection and a browser.
I objected to my suspension the same day Fabiola advised me of it:
So let's recap.
I began this blog after Hyatt's UVC started denying me access to some AMResorts branded properties despite contract language that tells me I can use club benefits at all AMResorts brands. My contract is written similarly to the 2019 contract linked above:
2. Dreams La Romana Resort & Spa
3. Dreams Rose Hall
4. Hyatt Vivid Playa del Carmen
5. Sunscape Cancun
6. AluaSoul Sunny Beach
7. Alua Calas de Mallorca Resort
8. AluaSoul Costa Adeje
Note: Normally, I'd verify that all eight of these properties are still being denied to UVC members by checking the UVC inventory on the members' website prior to posting, but because of my suspension, I no longer have access to the members' website. The last time I checked, probably a couple months ago, all eight of these properties were being denied members.
Hyatt's UVC has refused all my inquiries about why they were violating my contract and what their long-term vision is for the club. I've been met with contempt in the Official UVC Facebook group. I've met bumbling in the forms of Rosie and Luis in the UVC QA department (Remember Luis? I haven't heard from him since August 2025. I wonder how he's doing.), and I've encountered stone walls in the forms of Javier and Rodrigo in Hyatt's executive offices. Through it all, I'm no smarter about why Hyatt's UVC is behaving the way it is, when they'll stop violating my contract, and what their plans are for the future of the club. Remember, this is a club I've spent tens of thousands of dollars on. When it denies me benefits I'm entitled to under my contract, I feel entitled to some answers.
Without any other effective options for demanding contract compliance or getting the conversation on the future of UVC I want, I started this blog to alert unsuspecting, prospective new club members of what they're in store for when they sign a contract to join Hyatt's UVC.
Now, as a result of the blog, UVC has suspended my account without any contractual authority to do so, they've denied me access to the members' website in violation of the Seventh paragraph of Exhibit A, and they've accused me of releasing Confidential Information from a UVC contract that's not mine and is already available to anyone with an internet connection and a web browser.
“When I used to read fairy tales, I fancied that kind of thing never happened, and now here I am in the middle of one!”
— Alice's Adventures in Wonderland , Lewis Carroll
We'll see where this goes, but if you couldn't tell already, I was feeling pretty done with Hyatt and UVC by the time I started this blog.
We'll return to our normal blog programming next week.