Thursday, March 05, 2026

What Does A UVC Membership Look Like?

It's complicated, but this is what a UVC membership looks like.

The club is sold by levels with each level offering more benefits. In most cases, each level costs more than the preceding level. If you choose to buy, you'll be signing a contract that memorializes the deal you accept: what benefits you get, how much it costs, how long the term of the contract is, and how it's financed. Most contracts include the same benefits, but in different amounts. The amount of benefits drives the price of the contract. Throughout this post I'll be referring to contract language you'll find in this actual UVC contract.

Benefits

Premier Nights - These are pre-paid vacation nights. For seven premier nights, you get a week's vacation for two people at a 1:1 resort (The 1:1 and 2:1 concept I discuss here).  Secrets Aura, Secrets Huatulco, Secrets Vallarta Bay and Breathless Punta Cana are the only adults-only properties that can be booked as 1:1. The number of new members in my FB groups who are surprised to learn that the 1:1 list of adults-only properties is so small makes me think that UVC salespeople are taught not to discuss the 1:1 concept in sales presentations. I found a UVC sales training manual here and noted that there is absolutely no discussion of 1:1 vs 2:1 resorts. It looks like UVC doesn't want their sales people to even approach the topic in a sales meeting. The concept is addressed in contract language, though. You'll find it in the Premier Certificate on page 24 of 44 in the contract linked above.

The list of 2:1 resorts is given in the FAQs on the members' website in the "Reservations" section. The list changes periodically, but the FAQs currently read: 

The following resorts are considered ""2 for 1"" when utilizing your Premier Nights or VIP Week Certificate:

All Zoёtry Wellness & Spa Resorts; Secrets Akumal Riviera Maya, Secrets Bahia Mita Surf & Spa Resort, Secrets Baby Beach Aruba, Secrets Cap Cana Resort & Spa, Secrets Riviera Cancun Resort & Spa, Secrets Mirabel Cancun, Secrets Maroma Beach Riviera Cancun, Secrets Moxché Playa del Carmen, Secrets Papagayo Costa Rica, Secrets Playa Esmeralda, Secrets Playa Mujeres Golf & Spa Resort, Secrets Puerto Los Cabos Golf & Spa Resort, Secrets St. James Montego Bay, Secrets Tides Punta Cana, Secrets Wild Orchid Montego Bay, Secrets The Vine Cancun, Secrets Royal Beach Punta Cana, Secrets Playa Blanca Costa Mujeres, Secrets Tulum Resort & Spa, Secrets Mallorca Villamil Resort & Spa, Secrets Lanzarote Resort & Spa, Secrets Bahia Real Resort & Spa, Secrets Sunny Beach Resort & Spa; Breathless Cabo San Lucas Resort & Spa, Breathless Montego Bay Resort & Spa, Breathless Riviera Cancun Resort & Spa, Breathless Cancun Soul Resort & Spa; Dreams Cap Cana Resort & Spa, Dreams Bahia Mita Surf & Spa Resort, Dreams Playa Mujeres Golf & Spa Resort, Dreams Calvia Resort & Spa, Dreams Lanzarote Resort & Spa

Premier Nights are the most valuable component of a membership. Your contract price reflects how many Premier Nights are included in your contract. You can get lots of them, but you'll pay more for your contract. For those who finance their contract, Premier Nights are released to your UVC account commensurate with the amount of the loan that's paid off. If your contract gives you 14 Premier Nights, and you finance your contract, you won't be able to use all those Premier Nights right away. Your contract will specify how Premier Nights get released for use before the contract is fully paid off. See the second paragraph in the Premier Weeks certificate included in the contract linked above on page 24 of 44. 

Therefore, the Premier Nights warranted will be released 1 night each 4 monthly payment(s) made under the Contract and in accordance with the applicable financing plan. All Premier Nights will be released on the date Member satisfies the Total Price 
in full. 

VIP Weeks - The 1:1 and 2:1 concept applies to VIP Weeks, too. These are what UVC will tell you are "discounted" vacation weeks. When we bought in 2019, a VIP week cost $1,600; that is, a one-week stay for two people at a 1:1 property cost us $1,600 if we booked our reservation with a VIP Week. Hyatt bought ALG in 2021, and since then, the cost of a VIP Week has increased to $1,700 (Apr 2022) then to $1,900 (Oct 2023) and since March 2025, they cost $2,400. That's a 50% increase in the six years since we bought! There is no contractual limit on how frequently or how high UVC can increase the price of a VIP Week. The VIP Weeks you get in your contract can be used at the price stated in your contract, but if you choose to upgrade later, the VIP Weeks in the new contract could cost more.

Currently, you might find a little bit of value in a $2,400 VIP week at a 1:1 resort during the high season (mid-December to mid-April), but at $2,400/week, they're nearly worthless. If I was evaluating an upgrade offer today, I'd assign a $0 value to any $2,400 VIP Weeks included in the offer. At most 1:1 resorts throughout the year, you'll be paying less if you use cash to book a reservation than you will if you use a VIP Week. Some discount!

One other aspect of Premier Nights and VIP Weeks that some members are surprised to learn about is that they do have expiration dates. I've heard the duration is related to related to the level of your membership (i.e. Pearl members' Premier Nights and VIP Weeks expire sooner than Gold members' do), but I don't know that for sure. The expiration date on the Premier Nights in the Silver contract linked above is seven years. You'll see that just above the signature lines in the Premier Certificate on page 24 of 44. The VIP Certificate in that contract, on page 25 of 44 just below the first paragraph, shows the VIP Weeks in that contract expire three years from the date of the date of the contract. As long as you have a reservation booked before the expiration date, you can use them, but you can't change a reservation made with Premier Nights or VIP Weeks after they've expired and get those nights back. You'll just lose them.

Discounts on Future Reservations at AMResorts Properties - This is the centerpiece of the club. It's a benefit that lasts the entire term of your contract.  Your salesperson (and your contract) will tell you that you'll get a 25% discount on the cost of future stays, and that if you book today and later find a cheaper rate elsewhere, UVC will give  you 25% off the lower price you found. The discount and price matching feature of UVC are both good benefits, but they're not as good as your salesperson will present them. More on that later.

The 25% discount also applies to some purchases made at the resort. Yes, it's all-inclusive, but they'll give you a wine list at almost all restaurants where you can upgrade the wine you have at dinner from the house wine (house wine is included in the all-inclusive price).  UVC members get 25% off the price of a higher-end wine. They also get discounted pricing for Bali beds, special dinners on the beach, the spa and some other services.  At the gift shop, members get their discount only if the shop is operated by the resort. Many resorts these days are contracting with a third-party vendor to operate their gift shop, and, if that's the case, you won't get any discount in the gift shop.

RCI - This is a separate company owned by Travel + Leisure Co. (which is also the parent company of Club Wyndham, one of the world's largest timeshare operators). A typical UVC contract includes a two-year membership in RCI. After that, you have to pay RCI to continue your membership. Currently, a one-year membership costs $109, but you can buy multi-year memberships that reduce the annual cost (e.g. A 5-year membership currently costs $439, or $87.80/year). RCI is a timeshare exchange program that affords UVC members some pretty cheap vacations at timeshare properties. It's a complicated process that's not very intuitive, and it takes a while to learn, but RCI has been the most valuable part of my membership.  The UVC Members Using RCI FB group has been a very helpful learning resource. My wife and I stay at RCI timeshares more than we stay at UVC all-inclusives. More on RCI later.

Amstar Discount - UVC members get a 10-15% discount on Amstar's ground transportation and excursion offerings. These can be booked through UVC's member website or onsite at the resort. Amstar is a Hyatt-owned company.  I always check Amstar prices for ground transportation when I'm traveling, but even with their discount, I usually find Amstar more expensive than local operators. I've used them only twice since 2019.

Flyback - This is a relatively new program for UVC. When we bought in 2019, it was not something UVC offered, so it's not part of my contract, and I've never used it. I've learned about it in my FB groups, and it's been included with upgrade offers I've received (You never get rid of the UVC salespeople. Even as a member, you're asked to sit for sales presentations to upgrade to the next club level). Essentially, Flyback reimburses your airfare costs after you travel to a UVC resort. I think you get $500 per person per trip for each boarding pass you provide them after you travel to a UVC resort. You pay something up front, then you have to wait 12 or 18 months before you're eligible to get reimbursement. You buy a fixed number of certificates to use in a year, but if you don't use them in the year they're issued, you lose them. UVC members can use Flyback certificates only for travel to UVC resorts.  

Flyback used to be an optional add-on program you could get or decline with your contract or upgrade. Later, it became a throw in that was included in every contract, but you still had to pay their up-front fee to activate it and purchase your certificates. In February 2026, when I last sat for an upgrade meeting at a UVC resort, they didn't include Flyback in the upgrade offer, and it was never mentioned in the meeting. It made me wonder if it's already on its way out. 

There's a FB group dedicated to understanding Flyback. Many members in that group express disappointment with the program. Some call it a Ponzi scheme. It does seem to rely on the money of new members buying in to pay the claims of existing members. If that's the reality, it will eventually collapse. The biggest complaints users make currently is that there are a lot of rules you must follow to perfect your claim for reimbursement, and if you don't follow them exactly, your claim gets denied (a behavior that suggests to me financial difficulty at Flyback). Also, it can take a long time to receive reimbursement after submitting all the paperwork.  Some users get their reimbursement money in 6 to 8 months, but others wait more than 18 months before receiving their money. I'm not sure why there's such a disparity in user experience. 

UExperiences - When we joined in 2019, UVC offered a program similar to UExperiences through arrivia's Lifestyle Collection. Now, UVC works with ONE Network to offer members UExperiences. UExperiences is a different program run by a different company that offers similar travel products as Lifestyle Collection: cruises, hotel stays, car rentals, etc. A typical UVC contract includes a two-year membership, then you have to pay UExperiences to continue it. When I looked at Lifestyle Collection, I never found their car rental or hotel prices very competitive. I could find comparable or better deals from other online vendors. I never used Lifestyle Collection, even in my first two years when the membership was free. From the comments I read in my Facebook groups, UExperiences is very similar. 

Both arrivia's Lifestyle Collection and ONE Network's UExperiences have a reputation among members for deceptive and aggressive sales tactics. They both try to present themselves to UVC members as UVC. They're not. They've been known to call new members very soon after they join, before the new member even understands what they bought, and try to get thousands of dollars more out of the member to continue their UExperiences benefit.  I get the sense that most members don't use either. More on UExperiences later.

Yacht Certificate - The contract linked above tells you, on page 29 of 44, that UVC has partnered with "various yacht suppliers to extend substantial discounts for our members at many of our resort destinations."  Well, there's only one yacht supplier identified on the UVC website. It's Boyaje Yachts. They operate on both coasts of Mexico and in the DR, and the price Boyaje gives UVC members is the same price everyone gets booking directly on Boyaje's website. I've never used them. A couple times I did compare Boyaje's pricing with other local operators for sailing excursions, but I found other highly rated operators offering similar excursions that were cheaper.

Room Upgrades - The contract linked above, on page 16 of 44, tells the member: "As an additional benefit, a free room upgrade to the next level may be requested on arrival at any of the Participating Hotels, subject to availability."  Our experience has been that it happens, but it's far from a regular occurrence. The "subject to availability" part denies us a lot. More often than not, we're told at check-in there are no upgrades available. There's no way a member can test the veracity of that statement when checking in. It's an easy out for resorts that simply don't want to comply, and UVC, in my experience, does little to ensure members receive this benefit when a next-level room is available. More on my recent experience with a denied upgrade later.

If, like us, you travel during the "high season" (Defined, in the Second paragraph in Exhibit A on page 12 of 44 in the contract linked above, as the third week of December to the second week of April plus all holidays and festive days) when the resorts are near capacity, there is less chance of an upgrade because the next category of rooms is full with paying customers. Further, if your original reservation is booked in a high-level room category, it's less likely you'll get an upgrade because there are fewer rooms at the resort in the next higher room category. For example, if you book an oceanfront room, the next higher room category might be an oceanfront swimout.  A resort might have 120 tropical view suites, 60 ocean view rooms, 30 oceanfront rooms but only 10 oceanfront swimout rooms. So by booking a high room category, you reduce the number of rooms the resort can move you to. Finally, your UVC level establishes the pecking order of who gets an upgraded room first. Impressions members will be given the first opportunity for an available upgraded room. Choices members are on the bottom rung of that ladder. 

Members feel special when they arrive and are told they've received a free upgrade, but it's not very common to be upgraded. UVC salespeople get more mileage out of telling members it's a membership benefit than the benefit is worth.  We book the room category we'll be happy with, and if we get upgraded, that's great. If we don't, we don't. We've gotten a free upgrade on about a third of our trips.

Levels

It changes periodically (the Emerald level, for example, was just added in 2025), but as of March 2026, this is the hierarchy of levels and the basic benefits received at each level. 

I've never found a good explanation in any UVC documentation on the differences in room types, but, in general, the different types relate to size and amenities. Jr Suites are the basic room accommodation and usually run 400-600 sq ft. Premium and preferred suites usually are the same size as Jr. Suites but come with upgraded amenities, which may include a bottle of alcohol and fruit or some other treat upon arrival, an upgraded mini-bar and better quality toiletry products. Imperial suites are bigger than Jr. Suites with a balcony or terrace and may have separate bedroom and living areas. Some resorts call these rooms master, governor or presidential suites. Impression suites are large, 1,500 - 3,000 sq. ft. suites with 1 or 2 bedrooms, a living room and dining room, and a large balcony or terrace. These spaces will have the highest level finishes. The higher level rooms are better located with more expansive views of the water.

The "Preferred Privileges" column in the chart shows the levels (Emerald and up) that can use preferred amenities at a resort even if a less expensive, non-preferred room is booked. Preferred amenities differ from resort to resort. Most resorts have a preferred club where you can get snacks all day long, bars with more expensive alcohol, a pool that's limited to just preferred guests and a restaurant that offers menu service for breakfast and sometimes lunch (non-preferred guests usually have only a buffet for breakfast and lunch). Other preferred amenities can include: more expensive toiletry items, a bottle of sparkling wine in your room upon arrival, free use of the hydrotherapy circuit at the spa, a preferred section of beach and a "butler" (a personal concierge). A preferred room can cost $40 to over $100 more per night than a non-preferred room in the same room category. UVC members with preferred privileges in their contract can book the cheaper non-preferred rooms and still use the resort's preferred amenities.

The "Preferred with PN/VIP" column shows the levels (Gold and up) that can book preferred rooms with Premier Nights and VIP Weeks. Lower-level members get non-preferred rooms when booking with Premier Nights or VIP Weeks. Regardless of membership level, when a reservation is made with Premier Nights or VIP Weeks, you get only an entry level room, typically, something like "Tropical View" that looks out the back of the property rather than toward the ocean. You can always pay at the resort to upgrade to a better room category, but what you get when you book with Premier Nights or VIP Weeks is the entry level (lowest) room category. At Gold and above, Premier Nights and VIP Weeks get a member the lowest-level preferred room. Below Gold, you get the lowest level non-preferred room.

Premier Nights and VIP Weeks can never be used on Holidays or Festive Days. That restriction applies to all members at all membership levels.  UVC publishes a calendar on the members' website of exactly which days are blocked out each year for Premier Night and VIP Week use.  Recognized holidays are Presidents' Week (mid-February), Thanksgiving Week (late November), Holy Week (March or April), Christmas Week and New Year's Week. Festive days are Easter Weekend (late March through April), Memorial Weekend (late May), Independence Weekend (early July) and Labor Day Weekend (early September). 

The Season Restrictions shown in the chart apply when a member is paying for his  vacation (in club jargon, using "Unlimited Nights"), not using their Premier Nights or VIP Weeks.  What that column is showing is that lower-level members (Pearls and Choices) cannot book rooms with their 25% discount over Holidays and Festive Days. 

In addition to observing the Holiday and Festive Day restrictions, an additional restriction applies to the lowest level, Choices, contracts. Choices members can't use their Premier Nights and VIP Weeks at any time during the high season (third week of December through the second week of April).

Season restrictions can be onerous for families, especially if one, or both, parents is a  teacher or in another job that limits when they can travel during the year. An additional consideration for families is that few resorts allow more than three people in a room. If you are traveling with a family of four or more, you're probably going to need to book two rooms when you travel through UVC. If you're using Premier Nights or VIP Weeks, you'll need to use double the number of Premier Nights or VIP Weeks to reserve two rooms. 

Consider, too, the additional all-inclusive costs that must be paid when traveling with more than two and using Premier Nights or VIP Weeks.  Remember that Premier Nights and VIP Weeks accommodate only 2 people in a 1:1 resort.  When using Premier Nights and VIP Weeks, every person above the first two will be charged an additional all-inclusive fee at check in. Most resorts, maybe all, have an adults all-inclusive rate and a lower children's rate, but the adults rate gets charged to everyone 13 years old and up. The AI fee can get expensive. 

A family of three using Premier Nights will get a room that can accommodate three, but still will be required to pay an additional all-inclusive fee at check-in for the third person. If you have a family of five, you'll need to book two rooms with your Premier Nights plus pay the all-inclusive fee for three additional people at check in.

Make sure you know how these restrictions will affect your personal situation. I've seen a lot of disappointment expressed in my Facebook groups when a family tries to book with Premier Nights for the first time and, only then, realizes how Premier Nights work and how expensive that free vacation really is.

The TPUs column shows the number of Trade Power Units a member gets to use with RCI each time he pays UVC for a deposit. TPUs are a currency RCI uses to make an exchange vacation.  At Silver and above, members often can get at least two and sometimes three or four vacations out of a single deposit of TPUs which makes the cost of RCI reservations very reasonable. If you don't use RCI, and many members don't, this column is irrelevant.

I don't think there's a mandatory contract term for each level, but, in general, the lower levels have a shorter contract term, and the upper levels have a longer term. If a shorter or longer term is desired than what's initially offered, just ask for it. Your salesman may be able to give you a term that's better for you, but I doubt the term will affect the price much. In general, a Choices contract will last 5 years, Pearl memberships 10 years, Emerald 20 years, Silver 30 years, Gold through Diamond 40 years, and Impression Memberships 50 years.

Price

That's what everyone wants to know, but the unfortunate answer is, "It depends." There is no set price for a contract at any level, and price will reflect the amount of benefits your contract gives you. A Silver contract with 21 Premier Nights will cost more than the same contract with 14 Premier Nights.

In a lot of sales meetings, the sales rep will show you a cost sheet with shocking prices for the different levels. It'll be on glossy card stock and look official. At best, it's a starting point for negotiations. Typically, your salesperson will tell you that these are the prices for each level, but "if you buy today, I'll knock $10K off the price of that Silver membership," or something like that. Don't feel pressured to "buy today." In many cases, depending on the benefits you get, especially Premier Nights, you can negotiate a price that's about half of what's shown on those sheets for each level. Never take the first offer. Tell them what you think the level is worth. Walk away if you can't get a price with the benefits that make sense for you. If you do walk away, you can continue the conversation later, or even on your next vacation. In many cases, your salesman will try to contact you while you're still at the resort to continue the conversation.

Other Costs 

There are few other costs to use the club. There is an annual renewal fee that's discussed in the Seventh paragraph on page 8 of 44 and in the Fifth paragraph on page 14 of 44 in the contract linked above. When I joined in 2019, the annual renewal fee was $150. This year, in 2026, it was $192 which is a small percentage of the price I'll pay for my vacations through UVC and RCI.  The renewal fee increases every year, but the annual increase is limited, by contract language, to the CPI plus 3%.  The contract language says that UVC will notify me of increases to the annual renewal fee, but I don't think they've ever done that. It goes up, annually, without notice.

The only other fee I regularly encounter is UVC's "transaction fee". It applies to all transactions (e.g. reservations at resorts, TPU deposits, etc.). The fee is waived for the first transaction each year, but, currently, a $25USD fee is added to all other transactions. The transaction fee is discussed in the Fifth paragraph on page 14 of 44 in the contract linked above, but increases haven't worked as the contract describes. When I joined in 2019, the transaction fee was $20. It has increased once since 2019 to its current amount of $25.

Finally 

I found a UVC sales training manual document here. It's only a couple years old, so it comes from the Hyatt era. It will give you a basic understanding of how your salesperson will approach a sale. Notably, there's relevant club information that is excluded from the manual  (i.e. the 1:1 vs 2:1 concept, how Premier Nights and VIP Weeks work for more than two travelers, an AMResorts brand on a property no longer guarantees that members can book it, etc.), and there's one big lie: the Zoetry Aruba project, mentioned under "Several Major Benefits" on page 4, was abandoned years ago and isn't being built. There's no excuse for a 2024 UVC training manual to be enticing new members with a project that was abandoned around 2018. In general, though, the document will give you some idea of what you're in store for if you decide to sit for a UVC sales presentation. Depending on the knowledge and integrity of your salesperson, you'll hear varying levels of vagueness, half-truths and lies in the sales meeting.

You will have an opportunity to negotiate benefits (e.g. the number of Premier Nights and VIP Weeks) and price. I'm not sure a salesperson could negotiate the terms and conditions, but they can, and do, negotiate price, benefits and term. 

If you choose to buy, you will be presented with a contract to sign. The contract I've been referring to in this post is from 2019, so it's a bit dated. It precedes Hyatt's purchase of ALG and management of UVC. I don't know for sure, but I suspect Hyatt has modified contract language since they began managing the club. Despite it all, the linked contract should give a basic idea of the terms and conditions you can expect if you do join. 

The contract is extensive and difficult to understand. Make sure that everything that you negotiated for and everything that's important to you about the club is in writing in the contract before you sign. Regardless of what your salesman tells you, if it's not in the written contract that you sign, UVC will not honor it later.

If your salesman won't give you what makes the deal work for you, smile, thank her, walk away and get back to your vacation. Choose to have no regrets about your decision. There are many other all-inclusive brands besides Hyatt's as well as VRBO and AirBnb. With online competition and resort/flight bundles, you can sometimes find deals almost as good as what you'll get as a UVC member, you won't be limited to traveling to just Hyatt Inclusive Collection brands, and you won't have to pay tens of thousands for a UVC contract.  Good luck!

Thursday, February 26, 2026

Sitting on the Group W Bench

Here's a post dated November 15, 2025 in the Official UVC FB group asking essentially the same question about the Playa properties that I did in July 2025. This complaint got approved and a response from the moderators. There have been other posts from members asking this question, and if the moderators approve and respond, the question is just dismissed with the same cut and paste response they've used for months. The response is, "We're working on it, and in the meantime, you don't have anything less today than what you had yesterday."

 

It's a response, but it's not an answer. 

1. The original post asked: Why is UVC denying members something they are contractually obligated to give them? The response avoids addressing that question at all.

2. It doesn't promise that UVC members will ever get access to the former Playa properties. The moderators' phrasing that they're not available "at this time" suggests they're coming, but the moderators don't say that, and I suspect there's a reason for not saying that. 

There are eight Ziva and Zilara properties that Hyatt  announced are included in the Inclusive Collection in May 2022. Today, almost four years later, UVC members still don't have access to those. When a UVC member asks, in the Official UVC FB group, about the status of those eight original Zivas and Zilaras, they get stonewalling similar to what UVC gives members on the rebranded Playa properties. Here's an example of a Ziva/Zilara question posted in the Official UVC FB group in June 2025. The moderators give another response that's not an answer.

The fact that UVC is working to give us the rebranded Playa properties isn't cause for hopefulness when you consider what they've done (or haven't done) for members with the Zivas and Zilaras.

3. It does tell us that our "benefits remain unchanged at participating resorts." The original post didn't ask if members still have the same benefits. It asked why we don't have access to the Playa properties. That's the what the original poster wants to know. That's the question the moderators won't answer.

4. It gives us no explanation for why these properties aren't already in the UVC portfolio, what the issues are that are keeping them out of the UVC portfolio or what UVC's schedule is for getting them into the UVC portfolio if that's truly their objective. Those would be answers that are useful to members and that address the member's question.  In general, members don't get useful answers in the Official UVC FB group. Essentially, UVC is telling members with the non-answer they give is: "We don't care what the contract says. We're going to do what we're going to do, and members are just going to have to live with that."

5. It completely ignores the original complaint which is UVC's refusal to honor its contractual obligation to give members club privileges at "all AMResorts brands." Our contracts don't say UVC members get access to AMResorts branded properties when it's convenient for UVC to give that to us, or when Hyatt gets its ducks in a row, or whenever they get around to it. If a resort is operating under an AMResorts flag, UVC is contractually obligated to give its UVC members access to that resort. Currently, Hyatt's UVC is refusing to honor members' contracted rights at these five former Playa properties and another three Alua properties.

The Official UVC FB group's response is not an answer. It's dismissive of members' legitimate interests, and it's another example of the contempt UVC has for its members. 

I was surprised at the other UVC members who commented on the November 15, 2025 post with suggestions that the absence of the AMResorts properties from the UVC inventory was just part of the process. I wonder if those same members think the absence of Ziva and Zilara from the UVC inventory despite four years of suggestions that they're coming is also part of the process. How long does the process take? 

Other members urged the original poster to be patient. I wonder how patient UVC would be with me if the shoe was on the other foot. If I missed sending payment for my annual membership when it was due, I don't think Hyatt would show me any patience. I bet I'd be locked out of my account the next day.

If there are legitimate reasons for UVC's denial of access to these properties, UVC hasn't told members what they are.  Unless they've seen something they're not sharing with the rest of the membership, those UVC members urging the original poster to be patient are just assuming there will be a positive outcome for UVC members.  Other than the dismissive response you read above, there's been no communication between Hyatt and UVC members on the Playa properties (or Alua, Ziva or Zilara for that matter). Until I conclude there are legitimate reasons, I'm not going to give UVC the benefit of any doubt, and I can't make that conclusion if UVC won't give me any insight into what's going on.

If UVC has to violate 150,000 (+/-) member contracts to achieve their management objectives for the rebranded Playa properties, the very least they should be doing for those 150,000 members is giving them a basic explanation of what they have to do, why they have to do it and what the schedule is for completing it. They don't. They just show us contempt. 

I added my own comment to this post. My comment was directed more at the UVC members urging patience:

"I have a business relationship with UVC, not a personal one. I bought a contract and paid my money; UVC has obligations to me because of that. Those obligations are spelled out in my contract. There is nothing in my contract that requires my patience to obtain club benefits. UVC has committed, in my contract, to allow me to book reservations at all AMResorts properties. They're not doing that. Why should I, or any member, be patient with a club that's in obvious violation of my contract? 

I'd be more willing to extend some grace to UVC if I heard an honest answer to the question (Member 1) asked. But for months, the admins of this group have been providing the same vague and evasive non-answer to everyone who's asked this question. I'm not going to be gracious to a business partner who treats me with contempt." 

Apparently, the moderators didn't like my comment. They deleted it. The next time I visited the Official UVC FB group I got a pop-up reminding me of the group rules. 

Here are the rules:

 

So what rule did I violate? The moderators didn't tell me. UVC isn't good at communicating with members. I'm left to guess. There were no bad words and no hate speech. The Disclaimer and Important "rules" aren't rules for group members as much as they're notes on how the moderators will be running the group. That leaves only, "Be Kind and Courteous".  Really? UVC thinks they should be able to violate my contract with impunity and simultaneously sit in judgment of how kind I am at expressing my displeasure with that behavior? Sometimes the facts aren't kind, but they're still the facts.

It seems to me the Official UVC group admins are using a convenient interpretation of their own rules to keep members from exposing a reality about UVC's behavior that they're not comfortable defending.

It's a crazy world we live in.  I'll bet this is how Arlo Guthrie felt when he was sitting on the Group W bench.

Thursday, February 19, 2026

Worthlessness Continued

Although the Official UVC FB group admins wouldn't respond to, or even publish, my post of July 24, 2025 asking why Hyatt is denying me club benefits at some AMResorts properties, and despite my request to refer me to an exec rather than someone in their QA department, they did assign a UVC quality assurance rep to investigate my complaints. I got a call from Rosie on August 1, 2025.

Rosie had not seen my unpublished post to the Official UVC FB group and had no background on my complaints. We talked about why AluaSoul Sunny Beach was not available to UVC members. After insisting that it was available to UVC members but then checking and finding it wasn't, Rosie told me she would investigate more and get back to me. We talked about the five rebranded Playa properties. Rosie told me not all AMResorts brands were also UVC properties. She didn't know if these would be added to the UVC inventory or not. I told her my contract told me I could use my club benefits at all AMResorts brands, and that not giving me access to these five violated my contract. She said she'd investigate more and get back to me. I asked about the eight original Zivas and Zilaras. She didn't know if Hyatt intended to make these available to UVC members or not but would investigate.

On August 9, 2025, Rosie called back. After investigating, Rosie told me UVC will not be adding AluaSoul Sunny Beach or the rebranded Playa properties to the UVC inventory. She told me they are not "Participating Hotels." I told her the contract term "Participating Hotels" is defined in the contract as "any hotels operated by AMResorts."  I told Rosie that not giving members access to new resorts with AMResorts brands violates the contract. She had her marching orders from her superiors and was only on the call to relay their message. I asked to talk to the next higher up. She told me someone would call me within 72 hours.

Well, it wasn't a phone call, but I did get an email from Luis in UVC Quality Assurance on August 12, 2025.


It's a start, but this email and Rosie's phone call are examples of why I asked, in my original, unpublished post, to be put in touch with a Hyatt exec. Employees at Rosie's and Luis's level aren't decisionmakers. They often have a poor understanding of UVC, what benefits members are entitled to and what UVC's obligations to members are, and they have no authority to change how Hyatt is managing UVC. T
hey're just messengers. I thought I'd be wasting my time talking to QA folks. They don't know what's going on with the club, today, let alone, in the future. The essence of my complaint is, "What's going on?"  Rosie and Luis can't answer a question like that, yet they were assigned to resolve my complaints. Luis's offer doesn't even address anything I complained about. It's simply UVC's attempt to get me to go away. The prizes Luis chose especially for me include:

1.  A VIP Week priced at $2,400. This seems to be the prize he wants me to take. He actually devotes a bunch of words to this offer, including telling me a $2,400 VIP week is worth $4,900! It's not. It's not worth even close to that. If I was evaluating an upgrade offer that included $2,400 VIP Weeks, I'd assign a $0 value those weeks.

2.  A $250 spa certificate. This is a typical gift they offer members at the resorts to get them to sit for an upgrade presentation. We've had some good massages with these, but a massage isn't sufficient compensation for the damage Hyatt is doing to UVC. I want to know where Hyatt is taking the club. I want Hyatt to stop violating my contract, and I want them to start treating members better. No massage will achieve that.

3.  Termination of my contract.  My contract is paid off. Terminating it has no value. Since it's paid off, I can just stop using it.

I formally rejected all of these offers in a long reply I sent to Luis:

My reply was sent on August 13, 2025. I haven't heard any more from Luis since then.

 

Thursday, February 12, 2026

Hyatt's Stone Wall

In my unpublished post to the Official UVC FB group of July 24, 2025, I asked the group's admins why members were being denied access to seven AMResorts properties that, by contract, they were entitled to use. The Official UVC FB group wouldn't approve my post, so it was never published to the group or seen by other group members.

When it wasn't published within a day or two, I was pretty sure it wasn't ever going to be published (and I was right), so I took it upon myself to find some Hyatt execs who would give me some insight into what was happening to the club. I did some online research and found two names and titles that seemed promising:

Javier Águila, Hyatt Executive Vice President, and President, Inclusive Collection; and, 

Rodrigo Llaguno, Group President, Unlimited Vacation Club. 

I was searching for Hyatt execs who could provide me some authoritative information on what Hyatt was doing with the club, why Hyatt, suddenly and without explanation, was not allowing members to book AMResorts properties with club benefits and what members could expect in the future. I found some email addresses for the two names above, and on July 28, 2025, I sent them both this email:

Hello, gents. I’m writing to you because my complaints are falling on deaf ears at the Official UVC Facebook Group. I made comments similar to these in a post submitted to the group on 7/24/25. As of today, not only has UVC not responded to it, but they’ve chosen not to publish it to the group. Based on my past experiences with the official UVC FB group, I'm guessing it never will be posted or responded to, so I'm trying a different route. I’m going to continue to stir the pot until I get some answers. I’d like to give Hyatt a chance to respond before I try other avenues. In short, I’m troubled by how Hyatt seems actively engaged in the degradation of UVC.

I joined UVC in 2019 when it was an ALG company. At that time, it was pretty clear to me what benefits I could expect from the club. Exhibit B of my contract tells me my membership can be used at "All AMResorts Brands." I knew where I could use the club on any given day and where I could plan on using the club when new resorts opened under the flag of any AMResorts brand. I could assign a value to my UVC membership based on that knowledge. Since Hyatt bought ALG, all that has been muddled. Now, I'm not sure what new resorts will be made available to me, or what value my club membership has.

Soon after Hyatt's purchase of ALG, all the AMResorts brands: Impression, Zoetry, Secrets, Dreams, Breathless, Alua, Sunscape, and only those brands, were found in Hyatt's Inclusive Collection of resorts. Vivid, a brand that was launched as a new AMResorts brand under ALG, but which had no resorts opened at the time of the Hyatt purchase, was added to the Inclusive Collection when Hyatt Vivid Grand Island opened, but that's the last time any of this made sense. That's the last time I knew what I had with my membership. The cold, hard truth is: I no longer have access to all AMResorts branded hotels.

Hyatt has rebranded a number of resorts recently acquired in its purchase of Playa Hotels and Resorts. The rebrandings were announced in a Hyatt press release dated June 17, 2025. All the rebranded properties now have AMResorts brands: Hyatt Vivid Playa del Carmen, Sunscape Cancun, Secrets La Romana Resort & Spa, Dreams La Romana Resort & Spa and Dreams Rose Hall. Yet, more than a month later, none of these AMResorts branded properties is available to UVC members. All of them are available to WoH members. Earlier last month, Hyatt announced the opening of a new European Collection resort, AluaSoul Sunny Beach on June 2, 2025. Today, nearly two months later, it doesn't appear in the dropdown list of resorts available to UVC members in the European Collection tab on the UVC website. It is not available to UVC members, even though it's an AMResorts brand. (As an aside, on June 2, 2025, a UVC member posted in the official UVC Facebook group asking if AluaSoul Sunny Beach would be made available to UVC members for booking. As of this writing, UVC has chosen not to respond to that question either -- an all-too-common response from the moderators who run that group. Finally, just last week, Secrets Mirabel Cancun was made available to WoH members for booking. It, too, is not available to UVC members.

That's a total of seven resorts currently accepting reservations and receiving guests (except Mirabel which is accepting reservations but apparently isn't receiving guests until 10/1/25) under the flag of an AMResorts brand that UVC members don't have access to even though our contracts say we should:

1. Secrets La Romana Resort & Spa
2. Secrets Mirabel Cancun
3. Dreams La Romana Resort & Spa
4. Dreams Rose Hall
5. Hyatt Vivid Playa del Carmen
6. AluaSoul Sunny Beach
7. Sunscape Cancun

In my 6+ years of membership, there has never been a single AMResorts branded property where I couldn't use my membership. Now, all of a sudden, there are seven!

And then there's the Zivas and Zilaras. These are Hyatt's all-inclusive brands that existed before Hyatt purchased ALG and were never AMResorts properties. I guess you can make the case that UVC members should not have access to these resorts even though Hyatt has chosen to make them Inclusive Collection brands because you have no contractual obligation to do so, but members do get vague assurances from the social media managers in the official UVC Facebook group that Hyatt is working on adding these eight Ziva and Zilaras to the UVC inventory. It's been more than two years since Hyatt announced the Ziva and Zilara brands would be added to the Inclusive Collection, and still there's no access for UVC members. WoH members have never not had access to the Ziva and Zilara resorts.

Added to the 7 above, that's a total of 15 resorts that I've been told, in one way or another, I should have access to, but I don't.

Your WoH members pay nothing for their memberships. Anyone with an email address can join WoH for free. I'm a World of Hyatt member. UVC members have paid thousands of dollars for their memberships, yet Hyatt treats its free WoH members better than its paying UVC members. Why? WoH members have access, right now, to all seven AMResorts branded properties identified above as well as all of the original eight Zivas and Zilaras. UVC members have access to none of them.

I don't know what I have any more with my UVC membership. My contract tells me one thing; Hyatt's behavior says something very different. I see the club disintegrating before my eyes. I'm looking for answers, not the stonewalling I've received to date. For a start, please answer these questions:

1.  Why are WoH members given access to new AMResorts branded properties before UVC members?

2.  Why does Hyatt allow any AMResorts branded properties to open before UVC members are given access to book?

3.  What are Hyatt’s intentions for the original eight Ziva and Zilara properties with respect to UVC? Will these properties be added to the UVC inventory? Why is it taking so long?

4.  What are Hyatt’s intentions for future Ziva and Zilara openings (e.g. Punta Bergantin and Barbados now under construction)? Should UVC members expect to get access to all future Ziva and Zilara openings?

5.  Why do UVC members not have access to AluaSoul Sunny Beach? Should UVC members expect to get access to all future Alua openings?

6.  Is there a better term than “Hyatt Inclusive Collection” that I should assume has replaced the term “AMResorts Brands” in my contract? What can I count on being available to me in the future?

7. And finally, does Hyatt offer members a source for accurate, official information on the club where members can ask questions (that get answers) about how the club is being managed and what the future holds for UVC members? Unless Hyatt wants members to spend more money (you're all over that!), there is virtually no communication between Hyatt and its UVC members. Even when it seems in Hyatt's interest to communicate with members, Hyatt still doesn't do it (e.g. Dreams Cap Cana and Vivid Punta Cana both started taking bookings on the UVC website without any notice to members that they were available). The official UVC FB group is ineffective and unreliable at communicating accurate and timely information to members. They just don't know much about the club or what members are entitled to. They spend a significant amount of time and energy avoiding answering members' questions (like mine) rather than answering them. The way they operate does members, the club and Hyatt more harm than good. Why isn't there a forum for members to learn about what's going on in the club from knowledgeable Hyatt staff? Or do you not care about such things? 

Can you guess what happened?

If you guessed, "nothing," you're right!

Six months later, I have no response from Mr. Águila or Mr. Llaguno, I'm still in the dark about Hyatt's intentions for the future of the club, I've become more convinced that Hyatt's violation of my contract won't end unless there are consequences to Hyatt for behaving that way, and Hyatt's stone wall remains intact.

(Note: When I wrote to Rodrigo and Javier in July 2025, Rodrigo's title was UVC Group President. In researching this post, I noticed that his current LinkedIn page shows Rodrigo left UVC in December 2025 and now works as COO for Princess Cruises.)