Price Matches and Roll Backs

The Unlimited Vacation Club was founded by ALG in 2010. Under ALG's ownership, it was a loyalty program for AMResorts brands of all-inclusive resorts. Hyatt purchased ALG in November 2021, so there were about 11 years where ALG managed UVC and, as of this writing in March 2026, about 4-1/2 years that Hyatt has been managing UVC. Throughout this blog, I've been referring to a UVC contract found here. That contract was written in 2019 prior to Hyatt's purchase of ALG. Given the lengths of time that ALG and Hyatt have each managed UVC, I suspect the 2019 language (or something close to it) is in many more UVC contracts than any new language Hyatt's UVC uses today.

The 2019 contract uses two different terms, "Price Match" and "Roll Back", to describe what is essentially the same thing -- a benefit that allows members to claim resort pricing offered online less a 25% discount. A "Price Match" is defined in the contract as being made at the time of the original reservation. If a member finds an approved third-party site offering a price that, when discounted by 25%, is less than the price quoted on the members' website, the member can provide appropriate information to UVC and the original reservation will be made at the lower price.

A "Roll Back" is similar except it's used after the original reservation is made. So, when a member, who already has a paid reservation, finds a lower price for the same room category on the members' website or a price on an approved, third-party site that, when discounted by 25%, is lower than the price of the room he has booked, the member can submit appropriate documentation to UVC to reduce the price of his existing reservation to the lower, third-party price less 25%. 

The distinction the contract makes between the two terms is only the timing of when the lower price is found. If the original reservation is booked at the lower price, it's a Price Match. If the lower price is found after the original reservation is made, it's a Roll Back. 

The conventional thinking among the experienced members of my FB groups is that there's no reason for a UVC member to delay booking a reservation in case prices go down. If a member is sure of where and when they want to travel, they should book immediately and then be diligent about checking the members' website and approved, third-party sites up to 48 hours before their arrival to get roll back pricing. What most members get is a roll back, as that term is defined in the contract, but whether the lower price is found before or after the original reservation is made, most call it a price match. 

Let's start with contract language from the 2019 contract that defines the club's Price Match and Roll Back processes:

From the "Acknowledgement of Benefits" on page 4:

4. Discounts at Participating Hotels - Member will be entitled to a 25% (twenty-five percent) discount on the lowest rate published by the Participating Hotel or Authorized Tour Operators listed in Exhibit B. The amounts paid towards the Total Price and/or fees may not be used to prepay any rate or price related to services provided by the Participating Hotels. Payment of the Total Price guarantees only the possibility of using the Membership rights. 

From Exhibit B on pp. 15 and 16:

a. Acceptable Rate: 
Guests will have a 25% (twenty-five percent) discount on all available Participating Hotel rates ("Acceptable Rate"). Said rates can be viewed at www.unlimitedvacationclub.com as well as on the webpages of all Tour Operators listed in this section ("Authorized Tour Operators"). It is understood that the rates published at www.unlimitedvacationclub.com already include the 25% (twenty-five percent) discount and the "All-Inclusive" rate, however they do not include flights or ground transfers. Minimum stay duration at Participating Hotels is two (2) nights.

At time of signature, this is the list of Authorized Tour Operators, this list may be modified without prior notice:  

AMResorts Hotels websites, Apple Vacations, Travel Impressions / Alaska Vacations, American Airline Vacations, Booking.com, Bookit.com, Cheap Caribbean.com, Classic Vacations, Delta Vacations, Expedia.com, GOGO Worldwide Vacations, Hotels.com, Jetblue Getaway Vacations, Mexico Unlimited, Orbitz.com, Pleasant Holidays, Priceline.com, Spirit Airline Vacations, Travelocity.com, US Airway Vacations, Vacation Express, / Bestday.com (México), Booking.com (México), Hoteles.com (México), Pricetravel.com (México) / Sunwing Vacations (Canada), Signature Vacations (Canada), Holiday House  (Canada),  Air Canada Vacations (Canada), Sunquest (Canada), Vacance Air Transat (Canada), West Jet Vacations (Canada), RedTag.ca (Canada), Expedia.ca (Canada), Booking.ca (Canada) / First Choice Holidays (UK), Virgin Holidays LTD (UK), British Airways Holidays (UK), Expedia.com (Europe) / Pricetravel.com (South America), Despegar.com (South America), Expedia.com (South America), Funjet Vacations.

The 25% (twenty five percent) discount is granted for an unlimited number of guest nights at the Participating Hotels with respect  to the Acceptable Rate. Member may reserve a maximum of  20 rooms, in addition to their own, during the same period and in the  same Hotel on condition that the reservations are made in Member's name. Any reservation requesting a greater number of rooms  must be made directly with the Participating Hotel and will be subject to that property's terms and conditions.

b. Price Match: 
In order to use this benefit, Member must inform to the Members Services and Reservations Center of the Acceptable Rate when making the reservation. Mediator is obligated to honor the 25% (twenty-five percent) discount on the Acceptable Rate. Members must provide a printed copy of the electronic confirmation of the Acceptable Rate for validation by Mediator. This benefit will be applicable on condition that the Acceptable Rate is in effect on the precise date on which Member wishes to make payment for the lodging services; and only if it is for the same room type and category, same Hotel, same dates and same number of children and adults; including taxes and extra charges.

c. Roll Back:
If Member finds a lower Acceptable Rate after the reservation is fully paid, Member should notify the Members Services and Reservations Center in writing (same room type and category, same Hotel, same dates and same number of children and adults; including taxes and extra charges), at least 48 hours before check in date, so that Mediator can apply the 25% (twenty-five percent) Discount in the new Acceptable Rate and refund the difference between the amount paid by Member and the Acceptable Rate less the 25% (twenty-five percent) discount. 

It's important to understand who the Mediator is and isn't. That knowledge will help establish the  relationships among the various other players in the "Unlimited Vacation Club." The common definition of "mediator" is not what the contract term "Mediator" means. The "Mediator" is the party with which members execute their UVC contract.  "Mediator" is defined in the first paragraph on page 7 of 44 of the contract to be two Panamanian corporate entities and an individual representing those corporations: 

UVC GLOBAL PANAMA, S. de R.L. AND UVC SALES PANAMA, S. DE R.L., REPRESENTED  BY ERICK GILDARDO JIMENEZ ORTIZ (HEREINAFTER REFERRED COLLECTIVELY TO AS "MEDIATOR")

Significantly, neither the "Unlimited Vacation Club," as that term is defined in the contract, nor Hyatt, nor Hyatt's UVC predecessor, ALG, is a contracting party.  As defined in the Antecedents on page 7 of 44 of the contract, what members know as the "Unlimited Vacation Club" is not even a corporate entity; it's an indistinct term for a "network" of the Mediator's suppliers.

Mediator has organized a network of service Suppliers named "Unlimited Vacation Club" to ensure that its members receive the Discounts by means of a membership number given to them when they sign the Contract.

The Mediator is the entity with which members have executed their contract. The Unlimited Vacation Club is a network of suppliers assembled by the Mediator. Those suppliers have agreed to provide UVC members with the discounts and benefits described in the contract.

The Mediator's Panamanian corporate entities were part of Hyatt's purchase of ALG in 2021, and at one time, Hyatt owned them. In February 2024, Hyatt sold an 80% stake in those corporate entities to an unnamed buyer but retained control of the network of suppliers through a long-term management agreement. Currently, Hyatt is the manager of the Mediator's network of suppliers with a 20% ownership interest in the Mediator's corporate entities. As is common in the shadowy world of vacation clubs and timeshares, you have to dig deep at UVC to figure out who you're dealing with and what role they play.

The processes described in the contract language above is what the Mediator and members have agreed to use to obtain the club's price matching benefit. Unfortunately for members, the actual process enforced at UVC is more restrictive, and less valuable, than what the Mediator and members have agreed to.

This is the price matching process explained in the FAQs on the Members' website under the "Reservations" dropdown.

HOW DO I PRICE MATCH TO OBTAIN THE BEST AVAILABLE RATE?

Send a screenshot or attachment of where you obtained the lower rate to memberservices@unlimitedvacationclub.com. Be sure to include the website, hotel, travel dates, number of guests (please specify adults and children), room type, total price (including taxes). Please make sure to include the time and date in your screen shot. After the email is sent, please give us a call.

Sample of a price matching screen shot.

Terms & Conditions

The rate must be a public rate and therefore you cannot be logged on as a member of the travel website. No transfers or flights may be included in the total price. No additional bonus or discount may be applied.

Please make sure to include the date/time on your screen shot (menu task bar) at the bottom right hand corner of your print screen as price matches are only authorized 24-48 hours after the print screen is taken. Must send print screen at least 48 hours prior to your travel date, otherwise, they will not be accepted. Once you have submitted your price match, you will receive a confirmation email that your price match has been applied prior to your travel date.

The website where you obtain your price match must be from the same country where you reside. Price Match Guarantee does not apply to Government and Military rates, AARP rates, AAA rates, and Promotional codes.

Price matches are not accepted for mobile offers or from tablets.

Applicable price matching websites for all members: Hyattinclusivecollection.com, Travel Impressions / Alaska Vacations, American Airline Vacations, Booking.com, Bookit.com, Cheap Caribbean.com, Classic Vacations, Delta Vacations, Expedia.com, GOGO Worldwide Vacations, Hotels.com, Jetblue Getaway Vacations, Mexico Unlimited, Orbitz.com, Pleasant Holidays, Priceline.com, Spirit Airline Vacations, Travelocity.com, US Airway Vacations, Vacation Express, Funjet Vacations

This process is the best you can hope for from UVC when you call for a price match. Members in my Facebook groups regularly complain that the person who answers the phone at the call center adds even more restrictions to what's needed and what's acceptable for approval of a price match.

The day-to-day operation of UVC is run by an outfit called GBS International (GBS). Their name appears in the 2019 contract linked above on page 20 of 44.

I acknowledge that UVC Global Panama, S. de R.L. and UVC Sales Panama, S. de R.L., has appointed GBS International, domiciled at 9450 Sunset Drive Miami, Florida 33173, USA, to handle collection of the Total Price indicated on the Contract Cover Page and/or amount owed under the Promissory Note. 

GBS is a supplier in the Mediator's network of suppliers. GBS handles the functions that require direct contact with members, among them: monthly billing for contract payments, payment of renewal fees, resort reservations, TPU deposits to member RCI accounts, and price match confirmations. GBS provides similar services for other vacation clubs and several timeshare resorts.  When a UVC member dials the call center, they talk to a GBS employee. As of this writing, in March 2026, GBS is not accredited by the Better Business Bureau and has a BBB Rating of "F".

There are some important differences between the price matching process described in the FAQs and what the 2019 contract linked above shows the Mediator and members have agreed to:

1.  The FAQs state that the rate submitted "must be a public rate and therefore you cannot be logged on as a member of the travel website" (emphasis added), but there's no mention of that restriction in the contract. The contract says simply, "Guests will have a 25% (twenty-five percent) discount on all available Participating Hotel rates ("Acceptable Rate")" (emphasis added). 

If a website is on the list of Authorized Tour Operators, members should be allowed to price match all available rates offered on that website.  That's what the contract tells us, but that's not what GBS enforces. GBS won't let members price match to their WoH account or any other membership that sells travel (e.g. Costco). The words of the contract tell us that members can price match to all available rates on an authorized third-party site. Limiting price matches to "public rates" is not what members and the Mediator have agreed to. It is what GBS enforces on behalf of the Mediator.

2. The FAQs state that "price matches are authorized only 24-48 hours after the print screen is taken". There is no language in the contract that authorizes UVC to limit price match approvals to 24-48 hours after the screenshot is taken. The Roll Back language in the contract (quoted above) does prevent price match requests from being submitted less than 48 hours before the start of a reservation, but that's not the restriction the FAQs are putting on the process. The FAQs are saying even if you're six months in advance of your reservation, and you find a price on Monday that is less than your current reservation price with the 25% discount applied and take an otherwise acceptable screenshot of the price, but you wait until Thursday to submit it, GBS won't approve it. Nothing in the contract allows that. The practice enforced by GBS is more restrictive than the process described in the contract.

3. The second- and third-to-last paragraphs in the FAQs place further restrictions on price matches beyond what the contract stipulates:

• The website where you obtain your price match must be from the same country where you reside.
• Price Match Guarantee does not apply to Government and Military rates, AARP rates, AAA rates, and Promotional codes.
• Price matches are not accepted for mobile offers or from tablets.

None of these restrictions are included in the language members have agreed to with the Mediator to be the price matching process. All of them are more limiting than what the contract requires for an acceptable price match. Despite all of that, these are the rules that GBS enforces for UVC on behalf of the Mediator.

The contract language quoted above tells us the purpose of the Mediator's Unlimited Vacation Club is to ensure "that its members receive the(ir) Discounts".  I'm not sure how the Mediator is complying with this when it demands members work with a GBS that adds its own rules to the price matching process that make the process more difficult and less valuable. More and more in Hyatt's UVC, it seems like UVC is doing the opposite of what they're supposed to do. UVC is denying members the discounts they're entitled to.

The contract, not the FAQs, is what members and the Mediator have agreed to. The FAQs process has been foisted on members by Hyatt's UVC, irrespective of contract language, and it's reduced the value of the price matching benefit. The club would be more valuable to members if the contract language was enforced without the supplemental restrictions added to the process by the FAQs in Hyatt's UVC.

Membership Suspended!

We interrupt this blog for a special message from the Unlimited Vacation Club:
Apparently, suspending accounts is one thing Hyatt's UVC does well. Immediately after receiving this email, I tried to log in to the members' website and got this message:

I wish Hyatt could run the rest of the club as efficiently! 

I looked, and I looked, and I looked but I couldn't find any language in my contract that allows UVC to suspend my membership. They can terminate it in the event of a breach, but that isn't what Fabiola said happened. She said my membership has been suspended, not terminated.  If that's the case, by what authority is UVC denying me access to my account?

In the 2019 contract you'll find here, the words "suspend", "suspended", "suspending" and "suspension" appear 14 times but only in the RCI terms and conditions from pages 31 to 41. In drafting my UVC contract, UVC has given itself no contractual right to suspend a membership. They can terminate a contract for a number of reasons, but they've given themselves no contractual authority to suspend a membership. They do it anyway. The review of my case by UVC's arbitration department, alleged to be ongoing in Fabiola's email, can proceed without a suspension of my account access. That's what the contract seems to anticipate in cases like mine. Hyatt's UVC doesn't care.

In the 2019 contract linked above, you'll read in the Seventh paragraph of Exhibit A (pg 14 of 44): 

Discounts and Suppliers will be available to Member as of the Contract Activation Date and continue as long as: i) Supplier affiliation continues to exist; and ii) Member is current on the payment of all fees and charges.

Contractually, only two things need to happen for me to use my club benefits: 1) the resort must remain affiliated with UVC (that is, it continues to operate with an AMResorts brand); and, 2) my annual renewal fee must be paid. My renewal fee was timely paid in February. That renewal payment is supposed to give me a year's access to my membership. Hyatt's UVC is now denying me that access without any contractual authority to do so.

In Hyatt's UVC it doesn't matter what the contract says. They're going to do what they're going to do irrespective of their agreement with members. Hyatt's UVC has usurped yet another right for itself, the right to suspend a membership, that the contract doesn't allow them.

The email from Fabiola cites the Thirteenth paragraph of the contract which does prohibit me from sharing Confidential Information from my contract (which I don't do) and gives UVC the right to terminate for breach if I do. The Thirteenth paragraph in the 2019 contract linked above (pg 9 of 44) reads:

THIRTEENTH. CONFIDENTIALITY AND PERSONAL INFORMATION.
Member will not disclose the "Confidential Information" (as this term is defined further on herein) to anyone else. This provision will remain in force until after the termination of this Contract. This Contract and its Exhibits will be considered as Confidential Information, as well as any other material which Member obtains or receives from the Mediator in relation to: (1) rates, benefits, discounts and promotions from Suppliers or Mediator; (2) sales, marketing and business methods, list of Member requirements and any other information related to Suppliers or Mediator. Any breach of this condition will result in immediate termination of this Contract. (emphasis added)

I don't quote from my contract in this blog. I've only quoted from the 2019 Tate contract. I don't know how UVC can consider the Tate contract to be Confidential Information when it's available online to anyone with an internet connection and a  browser.

I objected to my suspension the same day Fabiola advised me of it:

So let's recap. 

I began this blog after Hyatt's UVC started denying me access to some AMResorts branded properties despite contract language that tells me I can use club benefits at all AMResorts brands. My contract is written similarly to the 2019 contract linked above:

 

Currently, there are eight resorts operating with AMResorts brands that Hyatt's UVC refuses to allow me to book with club benefits:

1. Secrets La Romana Resort & Spa
2. Dreams La Romana Resort & Spa
3. Dreams Rose Hall
4. Hyatt Vivid Playa del Carmen
5. Sunscape Cancun
6. AluaSoul Sunny Beach
7. Alua Calas de Mallorca Resort
8. AluaSoul Costa Adeje

Note: Normally, I'd verify that all eight of these properties are still being denied to UVC members by checking the UVC inventory on the members' website prior to posting, but because of my suspension, I no longer have access to the members' website. The last time I checked, probably a couple months ago, all eight of these properties were being denied members.

Hyatt's UVC has refused all my inquiries about why they were violating my contract and what their long-term vision is for the club. I've been met with contempt in the Official UVC Facebook group. I've met bumbling in the forms of Rosie and Luis in the UVC QA department (Remember Luis? I haven't heard from him since August 2025. I wonder how he's doing.), and I've encountered stone walls in the forms of Javier and Rodrigo in Hyatt's executive offices. Through it all, I'm no smarter about why Hyatt's UVC is behaving the way it is, when they'll stop violating my contract, and what their plans are for the future of the club. Remember, this is a club I've spent tens of thousands of dollars on. When it denies me benefits I'm entitled to under my contract, I feel entitled to some answers. 

Without any other effective options for demanding contract compliance or getting the conversation on the future of UVC I want, I started this blog to alert unsuspecting, prospective new club members of what they're in store for when they sign a contract to join Hyatt's UVC.

Now, as a result of the blog, UVC has suspended my account without any contractual authority to do so, they've denied me access to the members' website in violation of the Seventh paragraph of Exhibit A, and they've accused me of releasing Confidential Information from a UVC contract that's not mine and is already available to anyone with an internet connection and a web browser. 

“When I used to read fairy tales, I fancied that kind of thing never happened, and now here I am in the middle of one!”

                                                             — Alice's Adventures in Wonderland , Lewis Carroll

We'll see where this goes, but if you couldn't tell already, I was feeling pretty done with Hyatt and UVC by the time I started this blog.

We'll return to our normal blog programming next week.

Is That 25% Discount on Inclusive Collection Resorts Real?

There are a number of other benefits to UVC, but the main benefit is what UVC tells us is a 25% discount on Inclusive Collection resorts. UVC members pay a lot of money to get that discount. However, Hyatt's other loyalty program, World of Hyatt (WoH), gives its members a 6% (+/-) discount on all Hyatt properties, including, as far as I can tell, every resort in the UVC inventory. WoH is free to join. Just visit hyatt.com, provide your email address, and you'll become a WoH member. Giving "free" 6% discounts to anyone with an email address effectively reduces UVC members' discount from 25% to 19%. The first 6% of my UVC discount I get anyway because I'm a WoH member. 

ALG didn't have a second loyalty program that offered partial discounts to a different loyalty group. When ALG told its UVC members they got a 25% discount, they actually got 25% off the price ALG charged everyone else. Because of the free partial discounts Hyatt gives its WoH members, the 25% discount that Hyatt claims UVC members get is now just a mirage. It's really more like a 19% discount. 

I did a price comparison of various room categories in a random selection of thirteen UVC resorts on December 10, 2025. The prices I got were for 2 adults and 0 children traveling March 1-8, 2026. 

The first two columns show the resort and room category I was pricing. The third column shows the full price (undiscounted) for the room on hyatt.com. The fourth column shows the WoH members' rate (with WoH discount). The fifth column shows the UVC rate obtained from the UVC members' website.

Column six shows the discount WoH members get for joining World of Hyatt. The average discount at these thirteen properties was 6.7%; that is, if you book the room as a World of Hyatt member, the price you pay averages 6.7% less than the full rate charged to non-members.  Remember, joining World of Hyatt is free. You only need to provide Hyatt an email address, and probably agree to receive their marketing emails, to get the reduced WoH rate. There may be a reason why someone wouldn't join World of Hyatt when faced with that incentive, but I'll bet the vast majority of travelers do provide their email address and join World of Hyatt to get the hundreds of dollars of savings on their reservation World of Hyatt offers.  Almost everyone booking through hyatt.com is booking at the World of Hyatt members' price. UVC, however, doesn't allow its members to apply their 25% discount to the World of Hyatt members' price. UVC's "25%  discount" applies only to the full, non-members', rate.

The last column shows the discount UVC members receive off the WoH price. That's the "extra" discount UVC members get by buying into UVC. In this thirteen-resort sample, the extra discount averages 19.9% off the price anyone with an email address can get.  WoH members pay nothing to get their 6.7% discount; UVC members pay thousands to get that additional 19.9% discount.  In my view,19.9% is still a significant discount, but it's not the 25% discount your UVC salesman will tell you UVC members get. Until UVC members can price match to the rates offered in their own WoH account, they'll never have a 25% discount like they did in ALG's UVC.

You'll probably hear from your salesperson that the 25% discount applies to any price you find even after you book a reservation. That's false on both counts. It isn't a 25% discount (as shown above), and you won't be allowed to apply the discount to any price you find online. 

In this UVC contract, the language on the 25% discount benefit is found on page 15: 

a. Acceptable Rate: 
Guests will have a 25% (twenty-five percent) discount on all available Participating Hotel rates ("Acceptable Rate"). Said rates can be viewed at  www.unlimitedvacationclub.com as well as on the webpages of all Tour Operators listed in this section ("Authorized Tour Operators"). It is understood that the rates published at www.unlimitedvacationclub.com already include the 25% (twenty-five percent) discount and the "All-Inclusive" rate, however they do not include flights or ground transfers.  Minimum stay duration at Participating Hotels is two (2) nights.

At time of signature, this is the list of Authorized Tour Operators, this list may be modified without prior notice: (emphasis added)

AMResorts Hotels websites, Apple Vacations, Travel Impressions / Alaska Vacations, American Airline Vacations, Booking.com, Bookit.com, Cheap Caribbean.com, Classic Vacations, Delta Vacations, Expedia.com, GOGO Worldwide Vacations, Hotels.com, Jetblue Getaway Vacations, Mexico Unlimited, Orbitz.com, Pleasant Holidays, Priceline.com, Spirit Airline Vacations, Travelocity.com,  US Airway Vacations, Vacation Express, / Bestday.com (México), Booking.com (México), Hoteles.com (México), Pricetravel.com (México) / Sunwing Vacations (Canada), Signature Vacations (Canada), Holiday House (Canada),  Air Canada Vacations (Canada), Sunquest (Canada), Vacance Air Transat (Canada), West Jet Vacations (Canada), RedTag.ca (Canada), Expedia.ca (Canada), Booking.ca (Canada) / First Choice Holidays (UK), Virgin Holidays LTD (UK), British Airways Holidays (UK), Expedia.com (Europe) / Pricetravel.com (South America), Despegar.com (South America), Expedia.com (South America), Funjet Vacations.

Members get a discount on only UVC's approved websites. As highlighted above, UVC holds complete dominion over the list of approved websites. Even before Hyatt purchased ALG, the list of "Authorized Tour Operators" (a defined term in the contract meaning those websites where members can apply their 25% discount) changed regularly. If an approved website starts offering pricing that UVC doesn't want to compete with, that website is simply removed from the list of "Authorized Tour Operators." Once that happens, members can't use that site to apply their 25% discount. Since we joined UVC in 2019, the 25% discount, such as it is, hasn't ever been allowed to be applied to any price you find online.

The contract linked above is from 2019. The current list of "Authorized Tour Operators," is maintained on the UVC members' website in the Reservations section:

Applicable price matching websites for all members: 

Hyattinclusivecollection.com, Travel Impressions / Alaska Vacations, American Airline Vacations, Booking.com, Bookit.com, Cheap Caribbean.com, Classic Vacations, Delta Vacations, Expedia.com, GOGO Worldwide Vacations, Hotels.com, Jetblue Getaway Vacations, Mexico Unlimited, Orbitz.com, Pleasant Holidays, Priceline.com, Spirit Airline Vacations, Travelocity.com, US Airway Vacations, Vacation Express, Funjet Vacations

Additional price matching websites available to members residing in specified location:

• Members residing in Mexico: Bestday.com, Booking.com, Hoteles.com, Pricetravel.com
• Members residing in Canada: Sunwing Vacations, Signature Vacations, Holiday House, Air Canada Vacations, Sunquest, Vacance Air Transat, West Jet Vacations, RedTag.ca, Expedia.ca, Booking.ca
• Members residing in the UK: First Choice Holidays, Virgin Holidays LTD, British Airways Holidays, Tui.co.uk
• Members residing in the EU: Expedia.com
• Members residing in the South America: Pricetravel.com, Despegar.com, Expedia.com

Note that three of the currently authorized websites, hyattinclusivecollection.com,  CheapCaribbean.com, and Funjet Vacations, are Hyatt companies. Those sites don't offer prices for Inclusive Collection reservations that are competitive with UVC's prices.  It's probably a mistake if a member finds pricing on one of those three authorized websites that, with the 25% discount applied, is better than what's offered on the UVC members' website. Hyatt directly controls the pricing on all those websites.

Additionally, over the years, UVC has developed a list of other price matching rules they demand members comply with before they'll approve a price match. Most of those rules are more restrictive than the language in our contracts. I'll post more on price matching next week.

Like so many other things you'll hear from your UVC salesperson when being pitched to join the club, the actual price matching benefit you get as a UVC member is not as good as it's presented.

What Does A UVC Membership Look Like?

It's complicated, but this is what a UVC membership looks like.

The club is sold by levels with each level offering more benefits. In most cases, each level costs more than the preceding level. If you choose to buy, you'll be signing a contract that memorializes the deal you accept: what benefits you get, how much it costs, how long the term of the contract is, and how it's financed. Most contracts include the same benefits, but in different amounts. The amount of benefits drives the price of the contract. Throughout this post I'll be referring to contract language you'll find in this actual UVC contract.

Benefits

Premier Nights - These are pre-paid vacation nights. For seven premier nights, you get a week's vacation for two people at a 1:1 resort (The 1:1 and 2:1 concept I discuss here).  Secrets Aura, Secrets Huatulco, Secrets Vallarta Bay and Breathless Punta Cana are the only adults-only properties that can be booked as 1:1. The number of new members in my FB groups who are surprised to learn that the 1:1 list of adults-only properties is so small makes me think that UVC salespeople are taught not to discuss the 1:1 concept in sales presentations. I found a UVC sales training manual here and noted that there is absolutely no discussion of 1:1 vs 2:1 resorts. It looks like UVC doesn't want their sales people to even approach the topic in a sales meeting. The concept is addressed in contract language, though. You'll find it in the Premier Certificate on page 24 of 44 in the contract linked above.

The list of 2:1 resorts is given in the FAQs on the members' website in the "Reservations" section. The list changes periodically, but the FAQs currently read: 

The following resorts are considered ""2 for 1"" when utilizing your Premier Nights or VIP Week Certificate:

All Zoёtry Wellness & Spa Resorts; Secrets Akumal Riviera Maya, Secrets Bahia Mita Surf & Spa Resort, Secrets Baby Beach Aruba, Secrets Cap Cana Resort & Spa, Secrets Riviera Cancun Resort & Spa, Secrets Mirabel Cancun, Secrets Maroma Beach Riviera Cancun, Secrets Moxché Playa del Carmen, Secrets Papagayo Costa Rica, Secrets Playa Esmeralda, Secrets Playa Mujeres Golf & Spa Resort, Secrets Puerto Los Cabos Golf & Spa Resort, Secrets St. James Montego Bay, Secrets Tides Punta Cana, Secrets Wild Orchid Montego Bay, Secrets The Vine Cancun, Secrets Royal Beach Punta Cana, Secrets Playa Blanca Costa Mujeres, Secrets Tulum Resort & Spa, Secrets Mallorca Villamil Resort & Spa, Secrets Lanzarote Resort & Spa, Secrets Bahia Real Resort & Spa, Secrets Sunny Beach Resort & Spa; Breathless Cabo San Lucas Resort & Spa, Breathless Montego Bay Resort & Spa, Breathless Riviera Cancun Resort & Spa, Breathless Cancun Soul Resort & Spa; Dreams Cap Cana Resort & Spa, Dreams Bahia Mita Surf & Spa Resort, Dreams Playa Mujeres Golf & Spa Resort, Dreams Calvia Resort & Spa, Dreams Lanzarote Resort & Spa

Premier Nights are the most valuable component of a membership. Your contract price reflects how many Premier Nights are included in your contract. You can get lots of them, but you'll pay more for your contract. For those who finance their contract, Premier Nights are released to your UVC account commensurate with the amount of the loan that's paid off. If your contract gives you 14 Premier Nights, and you finance your contract, you won't be able to use all those Premier Nights right away. Your contract will specify how Premier Nights get released for use before the contract is fully paid off. See the second paragraph in the Premier Weeks certificate included in the contract linked above on page 24 of 44. 

Therefore, the Premier Nights warranted will be released 1 night each 4 monthly payment(s) made under the Contract and in accordance with the applicable financing plan. All Premier Nights will be released on the date Member satisfies the Total Price 
in full. 

VIP Weeks - The 1:1 and 2:1 concept applies to VIP Weeks, too. These are what UVC will tell you are "discounted" vacation weeks. When we bought in 2019, a VIP week cost $1,600; that is, a one-week stay for two people at a 1:1 property cost us $1,600 if we booked our reservation with a VIP Week. Hyatt bought ALG in 2021, and since then, the cost of a VIP Week has increased to $1,700 (Apr 2022) then to $1,900 (Oct 2023) and since March 2025, they cost $2,400. That's a 50% increase in the six years since we bought! There is no contractual limit on how frequently or how high UVC can increase the price of a VIP Week. The VIP Weeks you get in your contract can be used at the price stated in your contract, but if you choose to upgrade later, the VIP Weeks in the new contract could cost more.

Currently, you might find a little bit of value in a $2,400 VIP week at a 1:1 resort during the high season (mid-December to mid-April), but at $2,400/week, they're nearly worthless. If I was evaluating an upgrade offer today, I'd assign a $0 value to any $2,400 VIP Weeks included in the offer. At most 1:1 resorts throughout the year, you'll be paying less if you use cash to book a reservation than you will if you use a VIP Week. Some discount!

One other aspect of Premier Nights and VIP Weeks that some members are surprised to learn about is that they do have expiration dates. I've heard the duration is related to related to the level of your membership (i.e. Pearl members' Premier Nights and VIP Weeks expire sooner than Gold members' do), but I don't know that for sure. The expiration date on the Premier Nights in the Silver contract linked above is seven years. You'll see that just above the signature lines in the Premier Certificate on page 24 of 44. The VIP Certificate in that contract, on page 25 of 44 just below the first paragraph, shows the VIP Weeks in that contract expire three years from the date of the date of the contract. As long as you have a reservation booked before the expiration date, you can use them, but you can't change a reservation made with Premier Nights or VIP Weeks after they've expired and get those nights back. You'll just lose them.

Discounts on Future Reservations at AMResorts Properties - This is the centerpiece of the club. It's a benefit that lasts the entire term of your contract.  Your salesperson (and your contract) will tell you that you'll get a 25% discount on the cost of future stays, and that if you book today and later find a cheaper rate elsewhere, UVC will give  you 25% off the lower price you found. The discount and price matching feature of UVC are both good benefits, but they're not as good as your salesperson will present them. More on that later.

The 25% discount also applies to some purchases made at the resort. Yes, it's all-inclusive, but they'll give you a wine list at almost all restaurants where you can upgrade the wine you have at dinner from the house wine (house wine is included in the all-inclusive price).  UVC members get 25% off the price of a higher-end wine. They also get discounted pricing for Bali beds, special dinners on the beach, the spa and some other services.  At the gift shop, members get their discount only if the shop is operated by the resort. Many resorts these days are contracting with a third-party vendor to operate their gift shop, and, if that's the case, you won't get any discount in the gift shop.

RCI - This is a separate company owned by Travel + Leisure Co. (which is also the parent company of Club Wyndham, one of the world's largest timeshare operators). A typical UVC contract includes a two-year membership in RCI. After that, you have to pay RCI to continue your membership. Currently, a one-year membership costs $109, but you can buy multi-year memberships that reduce the annual cost (e.g. A 5-year membership currently costs $439, or $87.80/year). RCI is a timeshare exchange program that affords UVC members some pretty cheap vacations at timeshare properties. It's a complicated process that's not very intuitive, and it takes a while to learn, but RCI has been the most valuable part of my membership.  The UVC Members Using RCI FB group has been a very helpful learning resource. My wife and I stay at RCI timeshares more than we stay at UVC all-inclusives. More on RCI later.

Amstar Discount - UVC members get a 10-15% discount on Amstar's ground transportation and excursion offerings. These can be booked through UVC's member website or onsite at the resort. Amstar is a Hyatt-owned company.  I always check Amstar prices for ground transportation when I'm traveling, but even with their discount, I usually find Amstar more expensive than local operators. I've used them only twice since 2019.

Flyback - This is a relatively new program for UVC. When we bought in 2019, it was not something UVC offered, so it's not part of my contract, and I've never used it. I've learned about it in my FB groups, and it's been included with upgrade offers I've received (You never get rid of the UVC salespeople. Even as a member, you're asked to sit for sales presentations to upgrade to the next club level). Essentially, Flyback reimburses your airfare costs after you travel to a UVC resort. I think you get $500 per person per trip for each boarding pass you provide them after you travel to a UVC resort. You pay something up front, then you have to wait 12 or 18 months before you're eligible to get reimbursement. You buy a fixed number of certificates to use in a year, but if you don't use them in the year they're issued, you lose them. UVC members can use Flyback certificates only for travel to UVC resorts.  

Flyback used to be an optional add-on program you could get or decline with your contract or upgrade. Later, it became a throw in that was included in every contract, but you still had to pay their up-front fee to activate it and purchase your certificates. In February 2026, when I last sat for an upgrade meeting at a UVC resort, they didn't include Flyback in the upgrade offer, and it was never mentioned in the meeting. It made me wonder if it's already on its way out. 

There's a FB group dedicated to understanding Flyback. Many members in that group express disappointment with the program. Some call it a Ponzi scheme. It does seem to rely on the money of new members buying in to pay the claims of existing members. If that's the reality, it will eventually collapse. The biggest complaints users make currently is that there are a lot of rules you must follow to perfect your claim for reimbursement, and if you don't follow them exactly, your claim gets denied (a behavior that suggests to me financial difficulty at Flyback). Also, it can take a long time to receive reimbursement after submitting all the paperwork.  Some users get their reimbursement money in 6 to 8 months, but others wait more than 18 months before receiving their money. I'm not sure why there's such a disparity in user experience. 

UExperiences - When we joined in 2019, UVC offered a program similar to UExperiences through arrivia's Lifestyle Collection. Now, UVC works with ONE Network to offer members UExperiences. UExperiences is a different program run by a different company that offers similar travel products as Lifestyle Collection: cruises, hotel stays, car rentals, etc. A typical UVC contract includes a two-year membership, then you have to pay UExperiences to continue it. When I looked at Lifestyle Collection, I never found their car rental or hotel prices very competitive. I could find comparable or better deals from other online vendors. I never used Lifestyle Collection, even in my first two years when the membership was free. From the comments I read in my Facebook groups, UExperiences is very similar. 

Both arrivia's Lifestyle Collection and ONE Network's UExperiences have a reputation among members for deceptive and aggressive sales tactics. They both try to present themselves to UVC members as UVC. They're not. They've been known to call new members very soon after they join, before the new member even understands what they bought, and try to get thousands of dollars more out of the member to continue their UExperiences benefit.  I get the sense that most members don't use either. More on UExperiences later.

Yacht Certificate - The contract linked above tells you, on page 29 of 44, that UVC has partnered with "various yacht suppliers to extend substantial discounts for our members at many of our resort destinations."  Well, there's only one yacht supplier identified on the UVC website. It's Boyaje Yachts. They operate on both coasts of Mexico and in the DR, and the price Boyaje gives UVC members is the same price everyone gets booking directly on Boyaje's website. I've never used them. A couple times I did compare Boyaje's pricing with other local operators for sailing excursions, but I found other highly rated operators offering similar excursions that were cheaper.

Room Upgrades - The contract linked above, on page 16 of 44, tells the member: "As an additional benefit, a free room upgrade to the next level may be requested on arrival at any of the Participating Hotels, subject to availability."  Our experience has been that it happens, but it's far from a regular occurrence. The "subject to availability" part denies us a lot. More often than not, we're told at check-in there are no upgrades available. There's no way a member can test the veracity of that statement when checking in. It's an easy out for resorts that simply don't want to comply, and UVC, in my experience, does little to ensure members receive this benefit when a next-level room is available. More on my recent experience with a denied upgrade later.

If, like us, you travel during the "high season" (Defined, in the Second paragraph in Exhibit A on page 12 of 44 in the contract linked above, as the third week of December to the second week of April plus all holidays and festive days) when the resorts are near capacity, there is less chance of an upgrade because the next category of rooms is full with paying customers. Further, if your original reservation is booked in a high-level room category, it's less likely you'll get an upgrade because there are fewer rooms at the resort in the next higher room category. For example, if you book an oceanfront room, the next higher room category might be an oceanfront swimout.  A resort might have 120 tropical view suites, 60 ocean view rooms, 30 oceanfront rooms but only 10 oceanfront swimout rooms. So by booking a high room category, you reduce the number of rooms the resort can move you to. Finally, your UVC level establishes the pecking order of who gets an upgraded room first. Impressions members will be given the first opportunity for an available upgraded room. Choices members are on the bottom rung of that ladder. 

Members feel special when they arrive and are told they've received a free upgrade, but it's not very common to be upgraded. UVC salespeople get more mileage out of telling members it's a membership benefit than the benefit is worth.  We book the room category we'll be happy with, and if we get upgraded, that's great. If we don't, we don't. We've gotten a free upgrade on about a third of our trips.

Levels

It changes periodically (the Emerald level, for example, was just added in 2025), but as of March 2026, this is the hierarchy of levels and the basic benefits received at each level. 

I've never found a good explanation in any UVC documentation on the differences in room types, but, in general, the different types relate to size and amenities. Jr Suites are the basic room accommodation and usually run 400-600 sq ft. Premium and preferred suites usually are the same size as Jr. Suites but come with upgraded amenities, which may include a bottle of alcohol and fruit or some other treat upon arrival, an upgraded mini-bar and better quality toiletry products. Imperial suites are bigger than Jr. Suites with a balcony or terrace and may have separate bedroom and living areas. Some resorts call these rooms master, governor or presidential suites. Impression suites are large, 1,500 - 3,000 sq. ft. suites with 1 or 2 bedrooms, a living room and dining room, and a large balcony or terrace. These spaces will have the highest level finishes. The higher level rooms are better located with more expansive views of the water.

The "Preferred Privileges" column in the chart shows the levels (Emerald and up) that can use preferred amenities at a resort even if a less expensive, non-preferred room is booked. Preferred amenities differ from resort to resort. Most resorts have a preferred club where you can get snacks all day long, bars with more expensive alcohol, a pool that's limited to just preferred guests and a restaurant that offers menu service for breakfast and sometimes lunch (non-preferred guests usually have only a buffet for breakfast and lunch). Other preferred amenities can include: more expensive toiletry items, a bottle of sparkling wine in your room upon arrival, free use of the hydrotherapy circuit at the spa, a preferred section of beach and a "butler" (a personal concierge). A preferred room can cost $40 to over $100 more per night than a non-preferred room in the same room category. UVC members with preferred privileges in their contract can book the cheaper non-preferred rooms and still use the resort's preferred amenities.

The "Preferred with PN/VIP" column shows the levels (Gold and up) that can book preferred rooms with Premier Nights and VIP Weeks. Lower-level members get non-preferred rooms when booking with Premier Nights or VIP Weeks. Regardless of membership level, when a reservation is made with Premier Nights or VIP Weeks, you get only an entry level room, typically, something like "Tropical View" that looks out the back of the property rather than toward the ocean. You can always pay at the resort to upgrade to a better room category, but what you get when you book with Premier Nights or VIP Weeks is the entry level (lowest) room category. At Gold and above, Premier Nights and VIP Weeks get a member the lowest-level preferred room. Below Gold, you get the lowest level non-preferred room.

Premier Nights and VIP Weeks can never be used on Holidays or Festive Days. That restriction applies to all members at all membership levels.  UVC publishes a calendar on the members' website of exactly which days are blocked out each year for Premier Night and VIP Week use.  Recognized holidays are Presidents' Week (mid-February), Thanksgiving Week (late November), Holy Week (March or April), Christmas Week and New Year's Week. Festive days are Easter Weekend (late March through April), Memorial Weekend (late May), Independence Weekend (early July) and Labor Day Weekend (early September). 

The Season Restrictions shown in the chart apply when a member is paying for his  vacation (in club jargon, using "Unlimited Nights"), not using their Premier Nights or VIP Weeks.  What that column is showing is that lower-level members (Pearls and Choices) cannot book rooms with their 25% discount over Holidays and Festive Days. 

In addition to observing the Holiday and Festive Day restrictions, an additional restriction applies to the lowest level, Choices, contracts. Choices members can't use their Premier Nights and VIP Weeks at any time during the high season (third week of December through the second week of April).

Season restrictions can be onerous for families, especially if one, or both, parents is a  teacher or in another job that limits when they can travel during the year. An additional consideration for families is that few resorts allow more than three people in a room. If you are traveling with a family of four or more, you're probably going to need to book two rooms when you travel through UVC. If you're using Premier Nights or VIP Weeks, you'll need to use double the number of Premier Nights or VIP Weeks to reserve two rooms. 

Consider, too, the additional all-inclusive costs that must be paid when traveling with more than two and using Premier Nights or VIP Weeks.  Remember that Premier Nights and VIP Weeks accommodate only 2 people in a 1:1 resort.  When using Premier Nights and VIP Weeks, every person above the first two will be charged an additional all-inclusive fee at check in. Most resorts, maybe all, have an adults all-inclusive rate and a lower children's rate, but the adults rate gets charged to everyone 13 years old and up. The AI fee can get expensive. 

A family of three using Premier Nights will get a room that can accommodate three, but still will be required to pay an additional all-inclusive fee at check-in for the third person. If you have a family of five, you'll need to book two rooms with your Premier Nights plus pay the all-inclusive fee for three additional people at check in.

Make sure you know how these restrictions will affect your personal situation. I've seen a lot of disappointment expressed in my Facebook groups when a family tries to book with Premier Nights for the first time and, only then, realizes how Premier Nights work and how expensive that free vacation really is.

The TPUs column shows the number of Trade Power Units a member gets to use with RCI each time he pays UVC for a deposit. TPUs are a currency RCI uses to make an exchange vacation.  At Silver and above, members often can get at least two and sometimes three or four vacations out of a single deposit of TPUs which makes the cost of RCI reservations very reasonable. If you don't use RCI, and many members don't, this column is irrelevant.

I don't think there's a mandatory contract term for each level, but, in general, the lower levels have a shorter contract term, and the upper levels have a longer term. If a shorter or longer term is desired than what's initially offered, just ask for it. Your salesman may be able to give you a term that's better for you, but I doubt the term will affect the price much. In general, a Choices contract will last 5 years, Pearl memberships 10 years, Emerald 20 years, Silver 30 years, Gold through Diamond 40 years, and Impression Memberships 50 years.

Price

That's what everyone wants to know, but the unfortunate answer is, "It depends." There is no set price for a contract at any level, and price will reflect the amount of benefits your contract gives you. A Silver contract with 21 Premier Nights will cost more than the same contract with 14 Premier Nights.

In a lot of sales meetings, the sales rep will show you a cost sheet with shocking prices for the different levels. It'll be on glossy card stock and look official. At best, it's a starting point for negotiations. Typically, your salesperson will tell you that these are the prices for each level, but "if you buy today, I'll knock $10K off the price of that Silver membership," or something like that. Don't feel pressured to "buy today." In many cases, depending on the benefits you get, especially Premier Nights, you can negotiate a price that's about half of what's shown on those sheets for each level. Never take the first offer. Tell them what you think the level is worth. Walk away if you can't get a price with the benefits that make sense for you. If you do walk away, you can continue the conversation later, or even on your next vacation. In many cases, your salesman will try to contact you while you're still at the resort to continue the conversation.

Other Costs 

There are few other costs to use the club. There is an annual renewal fee that's discussed in the Seventh paragraph on page 8 of 44 and in the Fifth paragraph on page 14 of 44 in the contract linked above. When I joined in 2019, the annual renewal fee was $150. This year, in 2026, it was $192 which is a small percentage of the price I'll pay for my vacations through UVC and RCI.  The renewal fee increases every year, but the annual increase is limited, by contract language, to the CPI plus 3%.  The contract language says that UVC will notify me of increases to the annual renewal fee, but I don't think they've ever done that. It goes up, annually, without notice.

The only other fee I regularly encounter is UVC's "transaction fee". It applies to all transactions (e.g. reservations at resorts, TPU deposits, etc.). The fee is waived for the first transaction each year, but, currently, a $25USD fee is added to all other transactions. The transaction fee is discussed in the Fifth paragraph on page 14 of 44 in the contract linked above, but increases haven't worked as the contract describes. When I joined in 2019, the transaction fee was $20. It has increased once since 2019 to its current amount of $25.

Finally 

I found a UVC sales training manual document here. It's only a couple years old, so it comes from the Hyatt era. It will give you a basic understanding of how your salesperson will approach a sale. Notably, there's relevant club information that is excluded from the manual  (i.e. the 1:1 vs 2:1 concept, how Premier Nights and VIP Weeks work for more than two travelers, an AMResorts brand on a property no longer guarantees that members can book it, etc.), and there's one big lie: the Zoetry Aruba project, mentioned under "Several Major Benefits" on page 4, was abandoned years ago and isn't being built. There's no excuse for a 2024 UVC training manual to be enticing new members with a project that was abandoned around 2018. In general, though, the document will give you some idea of what you're in store for if you decide to sit for a UVC sales presentation. Depending on the knowledge and integrity of your salesperson, you'll hear varying levels of vagueness, half-truths and lies in the sales meeting.

You will have an opportunity to negotiate benefits (e.g. the number of Premier Nights and VIP Weeks) and price. I'm not sure a salesperson could negotiate the terms and conditions, but they can, and do, negotiate price, benefits and term. 

If you choose to buy, you will be presented with a contract to sign. The contract I've been referring to in this post is from 2019, so it's a bit dated. It precedes Hyatt's purchase of ALG and management of UVC. I don't know for sure, but I suspect Hyatt has modified contract language since they began managing the club. Despite it all, the linked contract should give a basic idea of the terms and conditions you can expect if you do join. 

The contract is extensive and difficult to understand. Make sure that everything that you negotiated for and everything that's important to you about the club is in writing in the contract before you sign. Regardless of what your salesman tells you, if it's not in the written contract that you sign, UVC will not honor it later.

If your salesman won't give you what makes the deal work for you, smile, thank her, walk away and get back to your vacation. Choose to have no regrets about your decision. There are many other all-inclusive brands besides Hyatt's as well as VRBO and AirBnb. With online competition and resort/flight bundles, you can sometimes find deals almost as good as what you'll get as a UVC member, you won't be limited to traveling to just Hyatt Inclusive Collection brands, and you won't have to pay tens of thousands for a UVC contract.  Good luck!

Sitting on the Group W Bench

Here's a post dated November 15, 2025 in the Official UVC FB group asking essentially the same question about the Playa properties that I did in July 2025. This complaint got approved and a response from the moderators. There have been other posts from members asking this question, and if the moderators approve and respond, the question is just dismissed with the same cut and paste response they've used for months. The response is, "We're working on it, and in the meantime, you don't have anything less today than what you had yesterday."

 

It's a response, but it's not an answer. 

1. The original post asked: Why is UVC denying members something they are contractually obligated to give them? The response avoids addressing that question at all.

2. It doesn't promise that UVC members will ever get access to the former Playa properties. The moderators' phrasing that they're not available "at this time" suggests they're coming, but the moderators don't say that, and I suspect there's a reason for not saying that. 

There are eight Ziva and Zilara properties that Hyatt  announced are included in the Inclusive Collection in May 2022. Today, almost four years later, UVC members still don't have access to those. When a UVC member asks, in the Official UVC FB group, about the status of those eight original Zivas and Zilaras, they get stonewalling similar to what UVC gives members on the rebranded Playa properties. Here's an example of a Ziva/Zilara question posted in the Official UVC FB group in June 2025. The moderators give another response that's not an answer.

The fact that UVC is working to give us the rebranded Playa properties isn't cause for hopefulness when you consider what they've done (or haven't done) for members with the Zivas and Zilaras.

3. It does tell us that our "benefits remain unchanged at participating resorts." The original post didn't ask if members still have the same benefits. It asked why we don't have access to the Playa properties. That's the what the original poster wants to know. That's the question the moderators won't answer.

4. It gives us no explanation for why these properties aren't already in the UVC portfolio, what the issues are that are keeping them out of the UVC portfolio or what UVC's schedule is for getting them into the UVC portfolio if that's truly their objective. Those would be answers that are useful to members and that address the member's question.  In general, members don't get useful answers in the Official UVC FB group. Essentially, UVC is telling members with the non-answer they give is: "We don't care what the contract says. We're going to do what we're going to do, and members are just going to have to live with that."

5. It completely ignores the original complaint which is UVC's refusal to honor its contractual obligation to give members club privileges at "all AMResorts brands." Our contracts don't say UVC members get access to AMResorts branded properties when it's convenient for UVC to give that to us, or when Hyatt gets its ducks in a row, or whenever they get around to it. If a resort is operating under an AMResorts flag, UVC is contractually obligated to give its UVC members access to that resort. Currently, Hyatt's UVC is refusing to honor members' contracted rights at these five former Playa properties and another three Alua properties.

The Official UVC FB group's response is not an answer. It's dismissive of members' legitimate interests, and it's another example of the contempt UVC has for its members. 

I was surprised at the other UVC members who commented on the November 15, 2025 post with suggestions that the absence of the AMResorts properties from the UVC inventory was just part of the process. I wonder if those same members think the absence of Ziva and Zilara from the UVC inventory despite four years of suggestions that they're coming is also part of the process. How long does the process take? 

Other members urged the original poster to be patient. I wonder how patient UVC would be with me if the shoe was on the other foot. If I missed sending payment for my annual membership when it was due, I don't think Hyatt would show me any patience. I bet I'd be locked out of my account the next day.

If there are legitimate reasons for UVC's denial of access to these properties, UVC hasn't told members what they are.  Unless they've seen something they're not sharing with the rest of the membership, those UVC members urging the original poster to be patient are just assuming there will be a positive outcome for UVC members.  Other than the dismissive response you read above, there's been no communication between Hyatt and UVC members on the Playa properties (or Alua, Ziva or Zilara for that matter). Until I conclude there are legitimate reasons, I'm not going to give UVC the benefit of any doubt, and I can't make that conclusion if UVC won't give me any insight into what's going on.

If UVC has to violate 150,000 (+/-) member contracts to achieve their management objectives for the rebranded Playa properties, the very least they should be doing for those 150,000 members is giving them a basic explanation of what they have to do, why they have to do it and what the schedule is for completing it. They don't. They just show us contempt. 

I added my own comment to this post. My comment was directed more at the UVC members urging patience:

"I have a business relationship with UVC, not a personal one. I bought a contract and paid my money; UVC has obligations to me because of that. Those obligations are spelled out in my contract. There is nothing in my contract that requires my patience to obtain club benefits. UVC has committed, in my contract, to allow me to book reservations at all AMResorts properties. They're not doing that. Why should I, or any member, be patient with a club that's in obvious violation of my contract? 

I'd be more willing to extend some grace to UVC if I heard an honest answer to the question (Member 1) asked. But for months, the admins of this group have been providing the same vague and evasive non-answer to everyone who's asked this question. I'm not going to be gracious to a business partner who treats me with contempt." 

Apparently, the moderators didn't like my comment. They deleted it. The next time I visited the Official UVC FB group I got a pop-up reminding me of the group rules. 

Here are the rules:

 

So what rule did I violate? The moderators didn't tell me. UVC isn't good at communicating with members. I'm left to guess. There were no bad words and no hate speech. The Disclaimer and Important "rules" aren't rules for group members as much as they're notes on how the moderators will be running the group. That leaves only, "Be Kind and Courteous".  Really? UVC thinks they should be able to violate my contract with impunity and simultaneously sit in judgment of how kind I am at expressing my displeasure with that behavior? Sometimes the facts aren't kind, but they're still the facts.

It seems to me the Official UVC group admins are using a convenient interpretation of their own rules to keep members from exposing a reality about UVC's behavior that they're not comfortable defending.

It's a crazy world we live in.  I'll bet this is how Arlo Guthrie felt when he was sitting on the Group W bench.